Analyst, Hilton Honors Loyalty Operations at Hilton Global in Addison, Texas

Job Description:

***This role is based at our corporate office in Dallas, TX***

Our Marketing and Loyalty Team increases Hilton consumer growth through strategically designed partnerships and campaigns and builds awareness for our industry award-winning Hilton Honors loyalty program. You will focus on growing customer acquisition and retention through Hilton direct channels such as the Hilton Honors mobile app, the Hilton.com website, and reservations agents. On the Hilton Honors Loyalty Operations team, reporting to the Manager of Loyalty Operations and Hotel Support, you will work on projects that generate engagement and repeat business by recognizing loyalty benefits and earned rewards during guest stays.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Find opportunities for process improvements and development to facilitate the operational support and delivery of the Hilton Honors program.
• Ensure hotels are properly reimbursed for hotel rewards, analyze and research reimbursement reports and critical metrics, and resolve hotel reward reimbursement issues.
• Capture appropriate data or information from key partners and all meaningful sources (Honors, Global Distribution Management (GDM), Revenue Management, Brands, Team Members, hotels, Corporate Training, Partnerships, Hilton Reservations and Customer Care (HRCC), Legal, databases and web-based applications, etc.)
• Maintain and/or utilize Hilton internal and web-based systems such as Tally, Reward Reimbursement Engine, and other systems as necessary for entering, storing, and maintaining information.
• Analyze data and reports in support of Extraordinary Demand Dates, SRPs, Hotel Builds, Reward Reimbursement, Monthly Invoices, meaningful metrics, and Tally.
• Enter data and/or process information using OnQ, CRS, GPM, The Lobby, Hilton Worldwide University, Reward Reimbursement Engine, Tally, and other systems and applications.
• Perform quality control to ensure all policies and procedures are documented and incorporated into the appropriate systems (Reward Reimbursement Engine, OnQ Rate & Inventory, and Tally), processes (Extraordinary Demand Dates and SRP Rules), and materials to improve the overall operation.
• Identify trends or issues related to reward reimbursement, resolve reward discrepancies, and monitor and analyze bonus usage.

How you will collaborate with others:

• Work with the Hilton Honors leadership team, loyalty operations team, and multiple cross-functional teams to successfully onboard new brand partnership agreements.
• Present updates and any challenges to leadership teams.
• Attend weekly team meetings and several quarterly department meetings.

What projects you will take ownership of:

• Develop methods to monitor and reduce Program costs through efficient processes and reporting.
• Create and develop presentations, procedural updates, and program documentation to ensure consistency and effectiveness.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional experience in an analytical role
• Advanced Excel understanding
• Understanding and knowledge of the basic financial concepts and terminology (calculate percentages)

It would be useful if you have:

• BA/BS Bachelor's Degree in Business or Management fields
• Hospitality industry experience

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

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