Senior Reservations Supervisor - Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando at Hilton Global in Orlando, Florida

Job Description:

The Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando is looking for a talented full-time Senior Reservations Supervisor to join their team!

As a Senior Reservations Supervisor you will oversee, process and monitor group block reservations and follows up with Sales department as appropriate. Trains, supervises, schedules and assists in evaluating staff.

The ideal candidate will have prior hotel experience, be computer proficient, have organizational skills, be detail oriented, and have knowledge of OnQ. This position will report directly to the Reservations Manager, will be working alongside one other Senior Reservations Supervisor, and be overseeing a team of five Reservations Coordinators. Prior experience working with leisure guests within a luxury hotel setting is preferred.

Shift Pattern: The ideal candidate must have open availability/ Typically 8:30am-5:00pm/ must have flexibility as this team memeber may work weekends

Pay Rate: $25.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

**Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
• Process and handle group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
• Interview, train and supervise reservation agents for the efficient operation of the department. Monitor performance and give feedback according to established standards.
• Calculate and prepare, Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
• Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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