Accountable for daily product support including inquiries related to product information, part set up, cost and price verification, inventory checks, substitution recommendations and RMAs
This position will support Habasit belting, machine, tools and parts
Maintain and test system price updates and made to order pricing out of the configurator
Approve special "competitive" prices or discounts
Initiates product setup and maintenance of product data in IT applications and system and suggests ways to improve functionality
Develops product related documentation and provides proactive communication of product information to Sales and Customer Care
Provides internal product training upon request including disseminating application knowledge and competitive advantages
Liaison to Sales and Logistics teams for product forecasting
Helps to sell identified slow moving and obsolete material
Provides input to portfolio analysis and supports requests for new products and enhancements
Support local release of new products and enhancements following market launch process
Supports long-term and annual business goals for product line within country and assist selling efforts at target accounts
Dedication to professional development and achievement
This position reports to the Head of Marketing and Technical Services; other duties as assigned
ESSENTIAL FUNCTIONS/COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements/preferences listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required - Associate's Degree
Required - Intermediate proficiency using all MS Office tools, especially Excel
Required - At least three to five years of work experience in Marketing, Sales or Customer Care
Required - Self-motivation, hands-on spirit
Required - High attention to detail and good communication skills