Restaurant Supervisor at The Heirloom Room Creekside Restaurant & Bar at AATMOS in Sevierville, Tennessee

Job Description:

Job Summary:
As a Restaurant Supervisor, you will help ensure the Servers, Bartenders, Server Assistants and Hosts provide efficient service to our guests with superior professionalism and courtesy. You will work closely with the Restaurant Manager with training new staff, shift lineups, associate development and implementing customer service standards. You must be able to act as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications and proper timing for guest orders. On occasion, you will have to help resolve guest complaints when expressed.
General Responsibilities
- Responsible for assisting the Restaurant Manager with the overall restaurant operations while
maintaining quality standards and maximizing food and beverage profitability.
- Ensures implementation of the brand service strategy and brand initiatives with the
objective of meeting or exceeding guest expectations.
- Assist in maintaining inventories to levels that minimize waste while ensuring the
restaurant is ready to serve customers.
- Maximize customer experience through quality of service and product.
- Assume the role and responsibilities of the Restaurant (General) Manager in their absence.