We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We're also pleased to share that Persistent has been recognized as the "Most Promising Company" of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group's Talent Readiness for Next-Generation IT Services PEAK Matrix® 2023. We also won four 2023 ISG Star of Excellence™ Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we've maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.
About Position:
Role: Program Manager (Customer Success Partner)
Location: Onsite
Experience: 10+
Job Type: FTE
What You'll Do:
Candidates who can revolutionize relationship management, drive account growth, and boost profitability.
Create, maintain, and develop deep customer connections, bringing the very best of Persistent System cybersecurity services to the table and building trusted relationships with top-level executives.
As an Account Management Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.
Act as a strategic mastermind responsible for developing and executing cutting-edge account strategies.
Your expertise will lead to the successful growth and retention of Persistent Systems most valuable accounts.
Identify and qualify new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
Collaboration is key, and as an Account Management Partner, you'll work closely with other sales team members to ensure a seamless account management process.
Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities.
Project Documentation: Maintain accurate project documentation, including plans, progress reports, and final project reports.
Cross-Functional Collaboration: Collaborate with different departments such as R&D, manufacturing, operations, and regulatory affairs to ensure project goals are met for organization's Cyber Security requirements.
Extensive experience in running transformation initiatives across global stakeholders at scale and stakeholder management and should have self-driven initiatives / transformation as per projects requirement independently post CISO/CIO approvals.
Identify potential risks and develop mitigation strategies to prevent project delays or cost overruns.
Expertise You'll Bring:
Total of 15 years' experience with at least 5+ years of relevant experience in the Cyber Security industry in roles of customer service / success / Sales Engineer.
Fluent English and excellent communication skills and ability to foster positive business relationships.
Cybersecurity Technical skills and IT / BFSI industry background preferred.
Experience analyzing and optimizing the existing processes in the Service Delivery
Highly organized and able to multi-task
Self-driven and proactive nature
Patient and active listener
Ability to work independently in a high velocity environment.
Certification like CISSP, CISM, PMP, CRISC are preferred.
Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Our company fosters a values-driven and people-centric work environment that enables our employees to: • Accelerate growth, both professionally and personally • Impact the world in powerful, positive ways, using the latest technologies
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
Unlock global opportunities to work and learn with the industry's best
Let's unleash your full potential at Persistent- persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."