Contact Center Technician
at iSpace, Inc.
in
Cary,
North Carolina
Posted in Other 14 days ago.
Type: full-time
Job Description:
Title: Contact Center TechnicianLocation: Cary, NC (100% Onsite)Duration: 3-6 Months Contract -To-HireRate Range: $20 - $25 per hour on W2Important Notes from the Hiring team...***NEED Candidates who has fluency in SPANISH.Job Description:
- The Contact Center Technician will provides customer facing support to the customers for technical needs using web-based suite of tools and resources.
- Support client websites, and Client web-based services through telephone, e-mail, and chat.
- Troubleshoot issues and feedback by existing Users and/or development teams.
- Interact with customers to provide a high level of customer satisfaction and support.
- Assist with Feature Updates to Existing Users.
- Support Deployment of New Reports from Staging to Production environments.
- Performs other related duties as required and assigned.
- Demonstrates behaviors which are aligned with the organization's desired culture and values.
Required Skills:
- 1-3 years of work experience providing user support services and training for a data tool or technology platform
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Must be able to speak in Spanish language.
- Ability to comprehend, research, and summarize information to respond to user questions.