Senior Field Representative, Field Services Support at ManpowerGroup in Atlanta, Georgia

Job Description:

Join Ricoh's team of passionate individuals dedicated to delivering innovative solutions and technologies that empower business success. As a Senior Field Representative, you'll specialize in servicing and repairing a variety of office products, providing technical support, managing territory, and driving revenue opportunities while maintaining high levels of customer satisfaction.

Responsibilities:

• Technical Expertise: Specialize in servicing and repairing complex office products, providing technical support to other technicians as needed.
• Territory Management: Manage territory, inventory, and customer relationships, executing territory management and call handling procedures effectively.
• Training and Development: Conduct on-the-job training and technical seminars, demonstrating expertise and acting as a positive influence within the team.
• Customer Service: Handle difficult customer situations, communicate on unresolved technical problems, and ensure high levels of customer satisfaction.
• Administrative Tasks: Complete all required administrative tasks accurately and in a timely manner, including maintaining inventory and adhering to company policies.

Pay: Competitive salary with benefits package including medical, dental, life, and disability insurance, Retirement Savings Plan (401K), Health Savings Account (HSA), Flexible Spending Account (FSA) investments, paid vacation time, and paid holidays.

Qualifications:

• Technical school completion and 3+ years of related experience, including a minimum of 2 years as a Technology Service Consultant I.
• Industry Certification and sustained performance at or above expectations for at least 2 years.
• Valid state driver's license and auto insurance coverage as per Ricoh policy.
• Excellent working knowledge of electro-mechanical devices and electronics.
• Expert knowledge of assigned equipment.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills and ability to follow up to ensure issue closure.
• Ability to read and comprehend technical manuals and relevant publications.

About Ricoh: 

Ricoh is an integrated solutions provider and partner that connects people and technology, delivering innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location, harnessing the power of information to unlock organizational potential. Ricoh is committed to diversity and inclusion.

Location: Lawrenceville, Georgia.