Senior Community Manager at BH Management Services, LLC in Cary, North Carolina

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

The Senior Community Manager is responsible for the successful day- to- day financial, administrative, sales and marketing and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered. The Senior Community Manager directly supervises the onsite staff and facilitates the successful management of the property. 

The position will be split between The Gregory North and Gregory South

Essential Job Functions:

• Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.


• Gathers, analyzes and interprets current market and economic trends that may impact the property and implements marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested.


• Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.


• Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines.


• Partners with Regional Manager to create operating income/expense budgets that reflect the owners’ objectives for property operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards. 


• Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly property operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial.


• Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.


• Other duties as assigned.

Minimum Qualifications/Skills:

• 3-5 years of prior property management experience


• Ability to travel via automobile and airplane for company required training/business


• Intermediate MS Office Word/Excel and computer technology skills


• Professional appearance and demeanor


• A positive, motivating and team- oriented attitude


• Effective communication skills


• Ability to thrive in a fast-paced, competitive environment


• Ability to work with a diverse group of people and customers

Desired Qualifications/Skills:

• Bachelor’s degree in Business or Management


• Background in Accounting/Finance CAM/Licensed Property Manager


• Yardi experience a plus

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.