Agent, Warehouse IT - Geek Squad City at Best Buy in Brooks, Kentucky

Job Description:

The GSC End User Warehouse Agent (EUTS) role is to support the GSC-IT department and End User Technical Support team in shipping, receiving, cycle counting, inventory management and recovery of Best Buy Assets. Be part of a team that puts people before all else and accounts for what comes next.

Key responsibilities:

• Processes inbound warehouse ticket orders, receives assets, manages the internal and field product returns process, handles packaging and shipping of managed asset inventory


• Organizes and maintains the GSC-IT warehouse and inventory to ensure that workspaces are orderly, organized, and safe


• Maintains and monitors internal and End User parts, assets and assists leadership with forecasting stock requirements


• Replenishes part stocks as necessary, processes replenishment orders and verifies/processes transfers to and from remote locations


• Completes weekly inventory audits and monthly cycle counts on GSC-IT and End user inventories. Identifies and assists with resolution on product discrepancies


• Processes and manages bulk asset orders, asset retirement processes, manages 3rd party shipments via internal procurement system, and performs data wipes as necessary for assets scheduled for return or recycling


• Provides ad-hoc and weekly/monthly inventory reporting to management

• 6 months of experience in inventory, warehouse or similar environments


• 6 months of experience using Microsoft Office applications (Word, Excel, and Outlook)


• 6 months of experience customer service experience using phone skills


• 6 months of experience in a team environment requiring, clear, professional and effective communication


• Ability to lift and maneuver up to 50 lbs. frequently and repetitively, with or without accommodation.

• 1 year of experience in inventory, warehouse or similar environments


• 6 months of experience with Best Buy's proprietary inventory systems or other related systems


• 6 months of experience in procurement/part ordering