Pharmacy Technician Senior Representative - Cigna - Nashville, TN at Cigna in Nashville, Tennessee

Job Description:

We are looking for a Senior Pharmacy Technician to join our team.

Job Location: Fully remote, Nashville, TN preferred

Job Summary:

Responsible for assisting customers in obtaining prescribed medications by working with clinical pharmacy team, physicians, and pharmaceutical manufacturers.

Core Responsibilities/Essential Functions:

• Call manufacturers for status updates and to order refills


• Call patients to get required information for application process and utilize information to complete applications and mail to patients


• Update patients on status of applications


• Update tracking spreadsheets


• Answer questions from patients and pharmacists


• Utilize company systems to update needed information for application completion and submission.


• Review processes and duties to reevaluate best practices

Responsibilities include:

• Answer complex questions from customers while ensuring a high level of service and maximizing productivity with minimum downtime.

• Handle customer correspondence, complaints, and inquiries.


• Perform general project management, keeping track of issues and timelines, researching and resolving complex issues, and compiling required documentation for daily activities.


• Supporting requests, questions and referrals from internal business partners.


• Able to assist patients with topics that allow them how to understand steps needed to help successful application submission.

Qualifications:

• High school diploma or GED required, Bachelor's degree is preferred or equivalent work experience.


• Experience in a retail pharmacy, PBM, or Health Plan setting strongly preferred


• Licensed Pharmacy Technician and National Certification (PTCB and/or NHA) required.


• Pharmacy operations and process knowledge to understand medication concepts as well as pronunciations strongly preferred


• Proficient in Microsoft Word, Excel, and Adobe applications


• Self-motivator with strong organizational skills.


• Customer Service experience


• Effective written and oral communications skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.