Billing Supervisor at Herff Jones in Indianapolis, Indiana

Job Description:

Position Title: Billing Supervisor

Location: Indianapolis, IN

Starting Pay for position: $70K base salary

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable student experiences. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up their sleeves, to help us write the story of our next 100 years.

Are you looking to play an important role on a winning team? Are you looking for more than "just a job," but a place where you can truly thrive and have your daily contributions make a real difference in someone's life? At Herff Jones, we're a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

HERFF JONES, Billing Supervisor - Indianapolis, IN

Your Opportunity:

The Herff Jones Fine Paper Customer Service team is looking for a Billing Supervisor to join our team in Indianapolis, IN.

Here's How You'll Make an Impact:

Our relationships with our Sales Partners and Schools are the key to our success. A seamless billing process is one step of the customer journey that builds strong relationships. The Billing Supervisor is responsible for leading and managing the billing team in our Fine Paper Division which manufactures graduation announcements, diplomas, and diploma covers. This role is critical in ensuring that our customers are receiving the correct invoices and any adjustments when needed. A strong focus on driving toward consistent, accurate, and timely turnaround of invoices and information while balancing priorities will be key to operating successfully in the role. As many areas of the billing area are evolving to improve processes, understand the current state, and make recommendations to work more efficiently.

What We Want You to Accomplish:

First 30 Days:

• Become familiar with the Customer Service Departments the billing team supports.
• Meet and build strong relationships with the current billing team by conducting bi-weekly one-on-one meetings with staff.
• Start training with each billing te am member to understand each business division.

First 90 days:

• Become familiar, at a high level, with the billing processes for all major product lines (diplomas/covers, high school & college announcements, accessories, and apparel).
• Partner with Customer Service & Production Management teams to gain an understanding of product flow.
• Become versed in daily and weekly metrics as they relate to the billing team.

First 120 Days:

• Operate independently while becoming a subject matter expert on current billing processes.
• In partnership with the Plant Controller, review, and asses current processes for continuous improvement opportunities.
• Demonstrate ability to navigate ERP system (Oracle) for basic and advanced tasks.
• Develop and implement a seasonal staffing plan and cross-training where needed among the billing team.
• Develop and implement metrics and tracking for the billing team, down to the individual level.

What You'll Be Doing on A Daily Basis:

• Model the way for productive and customer-focused communication with sales partners, schools, and internal customers.
• Research and respond to inquiries from sales partners for various billing discrepancies.
• Serve as the primary leader responsible for the return of products from the sales force and the crediting process that accompanies it.
• Act as the primary owner for the billing of all product lines managed under the "Fine Papers" business, including but not limited to; high school announcements & accessories, college announcements & accessories, diplomas & diploma covers.
• Assist plant accounting team with month-end closing and other regularly scheduled financial processes (audits etc.).
• Continuously assess billing processes and work to mitigate risk, and enhance efficiency and accuracy.
• Other projects as assigned by the manager.

What You'll Bring to the Table:

• Bachelor's Degree preferred.
• Previous success in an accounting/finance-based leadership role.
• Intermediate to Advanced skills with Microsoft Office and learning new systems/technology with the understanding some work is processed manually.
• Demonstrated success managing a team or driven, high-performing individuals.
• Multiple examples of process improvements or SOP generation.
• Proven success in effectively communicating (listening, writing, and verbal) across all levels of an organization.
• Patience and kindness and the ability to empathize to de-escalate any situation with a sense of calm.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com .

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Other details

• Job Family JF_Customer Service
• Pay Type Salary