Case Manager - Street Medicine (Enhanced Patient Services) at NEW OP Template (PR & TLM MME / HR Enterprise) - Pay Calc 2.0 in Redding, California

Job Description:

Base Pay: $21.00 - $29.30 / hour
JOB SUMMARY
This position will work primarily with our HOPE Street Medicine team in a variety of settings, including out in the community in encampments and the local homeless shelter. Provide case management services for patients with complex health and social issues. The focus population is individuals who are unsheltered, have a substance use or mental health diagnosis, or are high utilizers of emergency room or hospital services. The Street Medicine Case Manager will support accessing and linking patients to resources in the community. The Case Manager is responsible for enrolling appropriate participants, assessment, making appropriate referrals, appointment setting, monitoring/reporting patients' progress and needs, patient empowerment and utilization review and fieldwork. The Case Manager will work closely with the patient's team to support reducing barriers to accessing permanent housing. The Case Manager will also be responsible for following SCHC protocol and practices around billing, documenting case notes, and entering data regarding patient's progress in required Case Management system. This position is responsible for working with patients in housed and unhoused settings and in a variety of program settings, including Medical Respite.
JOB DUTIES AND RESPONSIBILITIES

Performs a variety of services related to the case management of patients.
Reviews daily referrals; meet with clients in order to obtain program consent, administer required assessments, and review client's care plan, medical follow-up and psychosocial needs.
Work collaboratively with patient's medical team.
Identifies needs of patients and draws from a comprehensive bank of community resources.
Follows an assessment protocol in order to assess the needs of patients.
Respects and values the patients in showing sensitivity to issues of diversity, ethnicity, gender, sexual orientation, age and disability.
Engages the patient in the development of a service plan tailored to meet the patient's unique needs, circumstances, and preferences as determined through assessment.
Assist client in establishing individualized housing goals, identifying potential problems/barriers; provide health education resources. Provide advocacy for client and monitor client's progress.
Supports patient with creating a continuum of care plan to meet their physical and social needs.
Educates the patient to make informed choices; maintains client records that include assessment plans, and case notes that are comprehensive and up-to-date.
Coordinate with Community and County Agencies involved with the homeless population.
Participates in interdisciplinary treatment team and supports patient's ability to communicate his/her needs effectively.
Attend community meetings, as approved by supervisor.
Supports patients with transitions of care.
Document all clinical support tasks to meet data collection requirements.
Participates in Street Medicine as part of a multidisciplinary team.
If current on Medical Assistant Certification, may perform clinical duties within scope of practice.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of mental illness issues and sensitivity towards issues of diversity.
Ability to work independently and as part of a team.
Can express the mission of the HOPE and Enhanced Patient Service Departments to other staff, patients, and to the broader community.
Knowledge of adult learning theories and group dynamics.
Ability to work in a variety of settings, including fieldwork in the community.
Ability to manage a complex case load.
Excellent verbal and written communication skills.
Computer literacy.
Strong organizational skills.
Ability to effectively present information, respond to questions, and generally communicate clearly and respectfully with participants, coworkers, other agencies and companies.
Comfortable discussing sensitive health issues with clients.
Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone.
Good judgment, problem solving, and decision-making skills.
Ability to uphold client confidentiality with the utmost professionalism.
Ability to travel to other offices and community locations.
Support patients in a non-judgmental way.
Able to work in a variety of settings, including encampments, hotels and clinic settings.
Ability to complete CPR certification.

EDUCATION & EXPERIENCE

High school diploma or equivalent
Current CA Driver's license
Basic Computer proficiency in Windows environment
Typing 35 WPM or greater

PREFERRED QUALIFICATIONS

Two-Year Associate Degree or equivalent experience in Case Management
Experience working with the homeless population
Previous experience working in an outpatient clinic, doctor's office, or programs for mentally ill, SUD clients
Knowledge of harm reduction practices or theories
Knowledge of Housing First principles
Current CPR Certification

BENEFITS

Competitive Wages
Medical Insurance
Dental Insurance
Vision Insurance
403 (b) Retirement Plan with matching employer contribution
Long-term Disability coverage
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Vacation
Paid Holidays
CME with stipend
Employee Assistance Program
Jury Duty Pay
Bereavement Pay
Health Club Membership Discounts
Prescription Discount Program
529 College Savings Plan
Educational Reimbursement
Free subscription based App for Meditation and Sleep
Free Teledoc service for benefit eligible employees