Human Resources Service Center Representative at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)


• Competitive pay and discretionary or incentive bonus eligible


• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few


• Family-friendly work hours


• With 175+ community bank locations, we offer opportunities to grow and develop in your career


• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit


• We offer multiple opportunities for development and upward mobility

What you will do

As a member of the MYHR Service Center, you will be the face of Human Resources to our employees providing exceptional customer service while solving sometimes complex issues. Working in the Corporate HR department, this position provides comprehensive HR and team member level support via both phone and email to all Wintrust employees across our different companies.

• Assist employees via phone/email with any HR related customer service support, responding to questions and researching issues as appropriate. 


• These employee HR transactions include leave-of-absence management, benefits decisions, compensation, payroll corrections, time off, onboarding new employees and assisting with annual benefits open enrollment. 


• All transactions have to be completed properly with a high level of customer service skills following our established internal processes within our required service level timeline.
   

Knowledge/Skills/Background/Experience:

• Ability to multi-task and manage multiple internal customer requests in various formats, mainly phone calls and emails.


• Effectively prioritize requests, respond timely and resolve issues with speed and quality.  


• Excellent written, interpersonal communication and telephone skills to assist employees with complex questions


• HR knowledge of Benefits, Payroll and Policies a plus


• Working knowledge of relevant HR systems such as Workday, Salesforce, etc.  


• High School Degree required; Associates or Bachelor’s degree in HR or related field preferred.


• This is a hybrid position in the office 3 days per week.

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.