Dispatcher / CSR - Riverside, CA at ARS in Riverside, California

Job Description:

Company Name



ARS-Rescue Rooter



Overview



ARS/Rescue Rooter is one of the fastest growing companies in North America, providing Plumbing services to our customers. We currently have an excellent opportunity for a Dispatcher /CSR to join our team.


This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers' needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.



Responsibilities




We Offer:

• Competitive hourly rate - $18 - 21/hr. depending on experience


• Comprehensive benefits package including medical, dental, vision & life insurance


• $5 a week medical plan option with Health Saving Account and annual company contribution


• Employer paid Telehealth benefits with virtual doctor visits from day one for employee and family


• 401(k) plan with company match


• 13 days paid time off and 8 paid holidays


• Quality, comprehensive training programs


• Potential to fast-track your career into management!


• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)


• Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Qualifications

• Service dispatching experience preferred (preference given to candidates with plumbing or HVAC industry experience).


• 2 years phone-based customer service experience required.


• Excellent communication & computer skills.


• Must be able to work a flexible schedule including evenings, weekends and holidays.


• Must have a high school diploma or GED.

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).



ARS/Rescue Rooter - Making it Work! Making it Right!


We are an equal opportunity employer


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