Manager, Order Management at 3D Systems in Rock Hill, South Carolina

Job Description:

Role Profile

Manager, Order Management

Who We Are

More than 30 years ago, 3D Systems brought the innovation of 3D printing to the manufacturing industry. Today, as the leading additive manufacturing solutions partner, we bring innovation, performance, and reliability to every interaction - empowering our customers to create products and business models never before possible. 3D Systems' solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.

What We Are Looking For

If you are an accomplished Order Management champion who thrives in a highly innovative, emergent technology environment where you have the opportunity to own and execute on Customer Order deliverables within a global framework, this is the position for you!

What You Will Do

• Recruits, hires and manages team of order processing administrators to meet workload demands for order entry.
• Trains and coaches employees to ensure work product is error free, consistent, timely and compliant. Serves as advocate and leader of team, embodying 3DS Values. Ensures employees get timely and regular feedback on performance, as well as delivering written formal evaluations and development feedback consistent with 3D Systems timetables.
• Provides advice, coaching and training to other order entry professionals (partners, internal order entry professionals outside Israel) on correct procedures, ordering system and configurations.
• Produces metrics and reports to track productivity, quality and responsiveness. Uses data and other tools to drive process improvement
• Works with partner organizations in sales, manufacturing, accounting, legal and services to ensure communication, processes and handoffs are simple, clear and effective in support of order management fulfillment. Ensures that updates to Salesforce.com and other systems are done to allow internal and external partners to track, manage and assess customer orders as needed. Supports accounting, legal, and internal audit team as needed on audit-related projects.
• Serves as subject-matter expert as needed on transformation projects or cross-BU initiatives to drive consistency and best practice management in the function.
• Works with the Global OM Business Process Manager to create and update documentation. Ensure team members are trained on new processes or changes.
• Hold regular 1:1's with employees to discuss performance against objectives and write performance reviews annually.

• Experience with Oracle
• Experience with Salesforce.com
• Five years of order processing experience in a product/software environment
• Supervisory/management experience of non-exempt and exempt professionals
• Ability to manage a team in a high paced environment, under regular periods of pressure and under deadlines (end of quarter), while delivering quality results.
• Strong interpersonal skills to work effectively with diverse management and sales teams
• Demonstrated written and oral communication skills
• Demonstrated intermediate-level skills with Microsoft Office applications, specifically MSExcel as well as MS PowerPoint and MS Word
• College degree in business or related operations area or at least ten years of relevant experience.

What We'll Love To See

• Experience with additive manufacturing products order management
• Six sigma green belt or equivalent quality process project experience

Why 3D Systems?

Make a meaningful difference

Founded in 1986, we are the original pioneers of 3D printing. And today, we have a global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we're doing in digital manufacturing is changing lives and transforming how the world makes things. It's a big responsibility to have this type of impact. And it's where we thrive.

Be you, at your best

We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.

Below are a few of the rewards and benefits we offer:

• Comprehensive health plans

• Generous paid parental and bereavement leave

• Hybrid work practices for better work/life balance

• Industry leading vacation practices

• Paid volunteer time

• Retirement savings plan with employer matching

• Engaging employee recognition program

• Opportunities to grow and develop