The Quality Assurance Manager will be responsible for creating and establishing processes and metrics to successfully manage and improve performance of the Utah facility. This leader will partner closely with our Marketing, Sales, Events, Sales Operations, Legal, Member Success and Customer Service departments to improve overall operational performance in the Utah facility. This position will report to the Global Senior Director of Sales Operations with operational support from Global Quality Department.
SUPERVISORY RESPONSIBILITIES
Oversee 1 to 2 employees
Ensure individual performance levels are met
Ensure and report department KPI's
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures effective QMS oversight for Utah facility - this will include review and
implementation of current and new processes and procedures as per ISO 9001 and corporate procedures.
Directly responsible for implementation and maintenance of the company quality management system and helping to drive improvement / harmonization of processes throughout the facility while working in conjunction with LifeWave Global Quality Systems Department and in line with LifeWave corporate procedures.
Supports existing and new business generation.
Organizes and promotes quality improvement efforts, communicating expectations and standards.
Executes and participates in audit activities that pertain to the defined departments
Supports quality audits for vendors which have a global impact for LifeWave.
Support claims and adverse reporting
Supports all departmental monthly metrics and advises departmental managers/directors of QMS requirements as required.
Acts as management representative for Notified Body and Regulatory Body Audits.
Ensures compliance with regulatory standards.
Supports various talks or presentations as deemed necessary by Senior Management.
Monitors and reports adverse events in collaboration and in compliance with Global Quality Systems Manager.
Assists when requested in the management, preparation, and submission for existing and new product lines, utilizing experience for the U.S.
Performs all other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in science, Engineering or similar technical discipline is required. • At least 3-5 years' experience in GMP, encompassing Quality Management or Compliance role is required.
In depth knowledge of ISO 13485/ISO 9001
Experience leading a function or key quality projects or aspects in a commercial operation is required.
Experience supporting the introduction of new products.
Working knowledge of FDA is required.
Must have proven ability to influence across functional departments and at senior levels, building strong networks internally and externally.
Strong technical capabilities, communication skills, teamwork abilities and initiative are expected.
Six Sigma experience and knowledge. Green belt or more preferred
Proven ability to manage complex quality issues and deliver against quality strategies.
Must be a self-starter, with ability to perform in a stand-alone role, i.e. to work autonomously with minimal supervision.