Customer Implementation Project Manager at Paradigm in Tampa, Florida

Job Description:

Location:
Req Number: Req #1050
Date Posted: Thursday, May 16, 2024

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

The primary purpose of the Customer Implementation Project Manager role is to support and oversee the overall functions of the Customer Implementation Team. This position requires excellent attention to detail, timeliness, problem-solving and decision-making skills.

*This is a remote work opportunity

DUTIES AND RESPONSIBILITIES:

• Oversees the daily functions and workflow of the Customer Implementation Team
• Manages projects and tracks progress as assigned
• Develops and maintains information storage system/archives
• Completes system invoice voids and makes adjustments to settings, rates and pay when necessary
• Works with internal and external customers as needed to review and implement customer directives ensuring the company’s ability to accommodate customer needs
• Develops QA program for CIT and oversees QA performed at regular intervals
• Serves as a liaison to the Sales team when setting up new customers
• Additional duties as assigned

QUALIFICATION REQUIREMENTS:

• Minimum of an AA degree. Bachelor’s degree preferred.
• Minimum of two years of previous experience working in a similar role.
• Ability to maintain a high level of confidentiality.
• Experience in Alarisware preferred
• Excellent organizational skills and attention to detail.
• Excellent time management and flexibility in work hours.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills and knowledge of proprietary company software, Outlook and Excel
• Ability to establish interpersonal relationships in a virtual work environment.
• Ability to collaborate and work as a member of a team.
• Excellent problem-solving ability.
• Clear, concise and professional verbal and written communication.
• The ability to operate a personal computer for extended periods.
• Ability to sit for long periods of time.
• The ability to gather, synthesize and communicate information (verbally and in writing).
• Ability to prioritize and execute tasks.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Other details

Job Family Active
Pay Type Salary
Min Hiring Rate $75,000.00
Max Hiring Rate $95,000.00
Travel Required No

PI241032631

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