A candidate that can work closely with Navien's Technical Coordinator Team to gather and organize data and compile reports for management. Act as liaison between Irvine and Korea HQ.
Responsibilities:
Effectively communicate with various Navien personnel's regarding product issues, changes, and new product development on assigned product(s)
Routinely update and distribute new technical information to Technical Managers and team members
Assist in quality control measures including return unit/parts testing and field reported issues on all Navien products, assist on Navien Mate products as needed
Research new technological developments and regulation changes in the market to assist in product development
Coordinate and support testing/operations of new and ongoing prototype testing and installations in the field
Visit various residential and commercial sites with others to provide technical and translating support
Assist in improving existing technical information, communications, and processes for Navien-to-outside communications (manuals, technical bulletins, training, etc.)
Maintain open communication with other departments and/or outside sales representatives in the resolution of issues or concerns
Assist in purchasing various HVAC tech related equipment and parts based on HQ's request
Coordinate high priority domestic and international shipments utilizing DHL, FedEx, a freight forwarder, and other shipping methods
Utilize SAP and other Navien proprietary software to gather data, support personnel, and update product information
Requirements:
One year of proven hand-on technical capability
Able to understand, speak, and write Korean fluently
Must be fluent in English with excellent verbal, written and interpersonal skills
Experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Effective collaboration and team player
Organizational, time management and priority skills are a must
Once a quarter, ability to travel domestically or to Canada for 2-3 days
Preferred Qualifications:
2+ years experience in an HVAC or plumbing industry a plus
Ability to translate technical documents from Korean to English
Experience or understanding of Korean work culture
Experience in SAP a plus
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.
Pay Scale: $27.00 - $30.50 DOE + eligibility for annual bonus
Benefits
PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
Employee-only premium covered at 100%, and dependent premium covered at 50%
Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
10.5 Paid Holidays per calendar year
Community Involvement Volunteer Day
401K Plan, 100% match on employee's contribution, up to a maximum of 5%
Employee discounts on Navien products
LinkedIn Learning License
Lifestyle Spending Account: You choose-- gas, pet care, elder care, gym membership
About Navien, Inc.
Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and has established itself as the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, and wall-hung boilers. Navien has since grown into the HVAC market with their NPF Hydro-furnace and is now breaking into the water treatment market with the WEC.
Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors.