Collections Supervisor Plymouth Meeting PA at Comcast
Posted in Finance 5 months ago.
Type: Full time
Location: Plymouth Meeting, Pennsylvania
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Comcast, founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what's important in their lives.
POSITION SUMMARY:
The Collections Supervisor coordinates and controls collection activity, managing a team of collections representatives. The Supervisor interfaces directly with Comcast customers as well.
DUTIES AND RESPONSIBILITIES:
- Oversee daily activities of collections personnel, procedures and functions.
- Schedule monitor and report on all outbound calling activity daily.
- Responsible for consistent application of procedures and accuracy levels.
- Monitor and report on aging of customer accounts.
- Monitor and report on monthly adjustment report.
- Responsible for monitoring and developing projects/action plans.
- Ensure competence and continuity of collection reps through selection, training, development, appraisals and motivation techniques.
- Responsible for consistent application of progressive steps to improve performance and insure goals are met.
- Assist with interviewing and selections process.
Required Skills:
MINIMUM QUALIFICATIONS:
- Bachelors Degree or equivalent work experience/self study.
- Minimum of 5 years of experience in collections environment, including 2 years of supervisory experience.
- PC proficiency including Excel, Word and Power Point.
- Basic knowledge of accounting principles.
- Strong written, oral and interpersonal communications skills conducive to maintaining good relations with coworkers, subordinates and superiors.
- Problem solving skills.
- Coaching/counseling initiative and leadership skills.
- Must be willing to work flexible schedule, including some weekends.
- Knowledge of business practices, office machines, billing system and business forms.
Physical Job Requirements:
Sitting, Communicative Skills, Verbal Skills, Visual Skills, Hearing Skills
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