Lead Program Manager at INCCONTINUUM PERFORMANCE SYSTEMS (CPS) in Guilford, Connecticut

Job Description:

As the Lead Program Manager, you'll be the heart and soul of our client engagement, playing a pivotal role in delivering exceptional software solutions that simplify healthcare through technology. You'll spearhead multiple concurrent projects, fostering strong relationships within our organization and the client's, steering every endeavor towards a successful completion.

Key Responsibilities:

• Project Management Expertise:
  
  
  
  • Develop and manage comprehensive project plans, budgets, and timelines for assigned projects.
  
  
  • Track progress, identify and mitigate risks, and ensure clear communication across all stakeholders.
  
  
  • Collaborate with internal teams (engineering, design, product) to gather progress updates and address project needs.
  
  
  • Implement agile methodologies to ensure efficient and flexible project execution.
  
  
  • Accountable for the successful completion of a project’s deliverables
  
  
  • Develops, updates, and actively manages a comprehensive project plan, including tasks, start and end dates, work effort, resource assignments, milestones, and critical path.
  
  
  • Documents project scope and manage changes in scope in accordance with change control procedures. 
  
  
  • Actively leads the project planning process, stages, and customer engagement. 
  
  
  • Drives collaboration between functional teams and customers to achieve milestones and deliverables.
  
  
  • Ensures major decisions are documented and communicated.
  
  
  • Identifies and document issues.  Works with project team to resolve.
  
  
  • Documents actions items and verify completion.
  
  
  • Facilitates meetings.  Ensures agenda and minutes are published.
  
  
  • Ensures project artifacts are stored in a location in line with company policies and are accessible by appropriate team members.
  
  
  • Drafts Statement of Work (SOW) or Change Request (CR) as appropriate.
  
  
  
  


• Client Relationship Management:
  
  
  
  • Build and maintain strong relationships with key decision-makers and stakeholders within the healthcare insurance company.
  
  
  • Manage expectations, proactively address concerns, and ensure consistent communication and transparency.
  
  
  • Facilitate meetings, presentations, and workshops to drive strategic alignment and project goals.
  
  
  • Implement and manage quality assurance and risk management processes.
  
  
  
  


• Strategic Leadership:
  
  
  
  • Act as a trusted advisor to both internal and external teams, providing valuable insights and problem-solving expertise.
  
  
  • Mentor and motivate team members, fostering a collaborative and results-oriented environment.
  
  
  • Proactively identify opportunities for optimization and process improvement within the program.
  
  
  • Delegate tasks effectively, provide coaching and feedback, and ensure accountability
  
  
  
  

Skill Requirements: 

• Minimum 5 years of experience in program management, preferably within the healthcare or technology sector.


• Proven track record of successfully managing multiple complex projects concurrently.


• Experience building and maintaining project plans utilizing an off-the-shelf project management tool like MS Project. Experience with JIRA is a plus


• Strong communication, interpersonal, and presentation skills with the ability to build rapport at all levels.


• Excellent organizational and time management skills with a keen eye for detail.


• Experience with Change Management and the need to manage and execute communication plans to ensure stakeholders are informed and engaged.


• Experience working with Agile methodologies and managing cross-functional teams.


• Deep understanding of the healthcare insurance landscape and its technological needs is a plus.

Education/Certification Requirements:

• Bachelor’s Degree and/or PMP, PMI certification preferred.

Preferred Qualifications:

• Local to Guilford, CT and able to collaborate onsite in-office as needed (preferred) 

COMMITMENT TO DIVERSITY & INCLUSION:

We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

In accordance with applicable Pay Transparency laws, MHK is required to include a reasonable estimate of compensation for this role if hired in Connecticut.  The reasonable estimate for base salary if hired is $120,000 - $135,000.   Please note this information is only an estimate and specific to those hired in Connecticut.   A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@mhk.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 

For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement 

Benefits Snapshot:

• Medical, vision, and dental plans for full time employees


• 401(k) offered with a generous match


• Benefits begin on first day of the month following employment   


• Exercise/Health Club reimbursement opportunity 


• Monthly dependent care reimbursement opportunity 


• Short Term and Long Term disability 


• Basic Term Life and AD&D Insurance 


• Pet Wellness  

Paid Time Off

• 18 days Paid Time Off  (including Personal Days)


• 13 Company Paid Holidays  


• 2 Community Service days