Residences Concierge - Part Time - Waldorf Astoria Atlanta Buckhead at Hilton Global in Atlanta, Georgia

Job Description:

Waldorf Astoria is looking for a Residences Concierge to join the Residences Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms ( 127 guest rooms plus residences ), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

• Classification: Part-Time
• Shift: PM, Overnight - must have availability to work weekdays, weekends, and holidays.

The ideal candidate will have the following qualifications:

• Ability to communicate written and spoken English
• Proficient in email communication, and Microsoft Office programs
• Ability to organize documents and complete basic administrative projects
• Ability to utilize computer property management systems
• Ability to multi-task
• Ability to work well in a team environment
• Ability to stand for extended periods of time
• Professional and possess excellent presentation, communication, organization, and effective time management skills
• Excellent knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in Atlanta.

Want to learn more? Hotel Website , Facebook , Instagram

What will I be doing?

As a Residential Concierge you are responsible for providing 5-star service to all Residents and Team Members. The ResidentialConcierge reports directly to the Director of Residences and Residential Coordinator.

• Offer a warm, sincere and personalized welcome to all Residents.
• Create professional conversations with Residents, which identify personal preferences in order to record in each Resident's s profile history.
• Maintain a daily sheet (via software) of all requests, reservations and confirmations for residents.
• To be aware of all daily events in the hotel and large conventions in the city.
• Arrange tickets for theatre, sporting events, and local attractions, make and confirm dining reservations.
• Communicate all important details to management and team members
• Access all functions of computer system in accordance with departmental specifications.
• Set up workstation with necessary supplies; maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Manage resident packages and ensure they are delivered according to each resident's preference.
• Act as a guide when guests ask for directions and physically assist them to their destination within the property.
• Provide clear directions for all residents and their guests travelling outside the hotel.
• Respond to all resident needs and requests with high sense of urgency.
• Assist with resident deliveries such as groceries, food services and dry cleaning.
• Adhere to all Security Emergency procedures and ensure security measures are in place.
• Handle resident complaints by following the instant pacification procedures and ensuring satisfaction.
• Monitor and maintain the cleanliness of the lobby and common areas.
• Setup daily amenities for residents such as coffee station, snacks and water station.
• Assist Valet with coordination of vehicle retrieval requests from residents.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

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