Key-users troubleshoot SAP-related problems. They will work with IT Applications by filtering end-user requests and passing along to IT Applications only those issues that the IT organization should be aware of as it tunes or enhances the SAP infrastructure, as well as true problems that need some type of fix or resolution from a system perspective. These requests need to be reviewed first by the Business Process Analyst (BPA) for SCM and approved by the IT business partner.
When errors arise or a system issue occurs, key-users are typically in the best position to translate functional business requirements into technical requirements and specifications. Having an understanding of the business needs, how systems have been configured, what the limitations of SAP are and how applications in SAP may be changed is of vital importance to IT Applications when assessing the issues and defining solutions for them.
Key-users support any changes that need to be made in SAP due to local process changes (e.g. legal changes, production process changes, new direct delivery flows, consignment setup).
Key Responsibilities:
End-user support:
Direct end user support (mainly Customer Service Desk)
Formal link between IT Applications consultant(s) and End users
End user documentation
(support) Process documentation; process ownership is with Business Process Owner (BPO)
Provide training in SAP and processes linked to SAP solutions when needed
Change management and control to SAP:
Ensure proper usage of SAP as defined
Ensure data accuracy in SAP (align with data management if needed)
Support business processes improvements
Manage authorization profiles (where applicable)
Change Request management
Participation in local key user meetings
Participation in BGA or IT Applications organized key user meetings
Communication
Information exchange with key user of other organizations of the BGA
Keep in touch with system owners on developments and functioning of ' systems' (where applicable)
Part of the business development/change/consolidation process lead by Automotive BPA's and BPO's
Project support:
Clarification of requirements for local site or region as part of local/regional/global projects
Identification and formulation of possible solutions in cooperation with IT Applications
Monitoring of changes in SAP and acceptance of changes in SAP
Training of end-users in the SAP system (on changes within project-scope)
End-user documentation (Coordination and approach)
Support IT/SAP component in improvement projects
Requirements:
Bachelor's Degree in any relevant fields.
5 years experience.
Profound SAP User Knowledge: must-have is SD, nice-to have are other modules (MM, PP, FICO)
Experience with EDI flows, support onboarding and maintenance of existing connections
Experience in working in a global, complex organizations