Our client is one of the world's leading insurance providers. They are an award-winning company for providing exceptional customer service in record speed.
Your New Position
As a Claims Helpdesk Specialist, you'll be the frontline hero, expertly handling inbound customer inquiries through email and telephone with professionalism and poise. Your exceptional written and verbal communication skills will not only resolve customer concerns but also preemptively address their needs with proactive solutions.
Mastering our products and policies to keep customers informed of the latest updates.
Escalating complex issues to management to ensure customer satisfaction.
Accurate data entry and information research to support customer claims.
Efficiently managing claim forms, answering status questions, and resolving policy inquiries.
Championing the claims process by initiating and fulfilling customer requests.
Supporting your team by stepping in to assist with service issues as needed.
What You Need to Succeed
Are you someone who thrives on providing impeccable customer service? Do you have the dedication to maintain regular, predictable, and reliable attendance? Are you open to a 6-12 months contract? If yes, then you're the perfect fit for us!
What We Offer You
A competitive salary.
Opportunities for professional growth and development.
A supportive and inclusive work environment.
The chance to be part of a respected global leader in the insurance industry.
Following in-office training, the opportunity to work remotely from your home