Cafe Recertification Specialist at ConcordRENTS in MAITLAND, Florida

Job Description:

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. ConcordRENTS is committed to creating a pathway to a minimum wage of at least $20 per hour within the first 6 months of satisfactory employment. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.   

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

BASIC PURPOSE:
Responsible for understanding the annual recertification and compliance requirements of assigned properties and ensuring that each recertification file is in proper condition prior to completion of the recertification Tenant Income Certification (TIC). Also responsible for developing and maintaining positive relationships with all customers, both internal and external, and providing timely turnaround of all files received.

ESSENTIAL FUNCTIONS:

• Works directly with residents and site staff to obtain necessary documentation and clarifications to document continued program eligibility as well as working directly with verification sources to obtain appropriate documentation.


• Reviews collected documentation and determination of continued eligibility, including comparison of recertification information to prior certifications to determine if the household did not fully disclose all information related to eligibility at move-in.


• Notifies supervisor of households who exceed recertification income limits if NAUR is invoked.


• Assists residents with technical issues, reporting issues that are not resolved to supervisor.


• Creates and distributes recertification notices.


• Tracking of delinquent recertifications.


• Contacting non-responsive residents and determining if legal notices regarding recertification should be sent to the resident.


• Receives incoming telephone calls from residents regarding recertification, answering all questions and providing information.


• Responsible for data entry of all recertifications information and notes in Café, updating the recertification status in Café, approving and submitting recertification files, validating TICs in Voyager, obtaining TIC signatures and sealing TICs.


• Creation of Café accounts for residents submitting paper recertifications.


• Contacts residents for file corrections to resolve audit discrepancies.

Pay for this position is commensurate with experience of candidate.

Knowledge and Experience

• High school diploma or GED equivalent required; college degree or some college preferred.


• Knowledge of state specific requirements.


• Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software.


• Must possess a positive attitude, excellent verbal, written and interpersonal skills and develop positive working relationships with both internal and external team members.


• Must have the ability to work well in a fast paced environment, resolve conflicts, be proactive, work independently and follow tasks through to completion.


• Duties also require attention to detail and the ability to analyze complex data.


• One year of experience with determining Housing Credit Program applicant eligibility is preferred.


• Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.


• Ability to speak, read and write English for safety and productivity reasons.