Depot Operations Technical Specialist at Bell Techlogix, Inc. in Richmond, Virginia

Job Description:

Grow your career. Drive innovation.


At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.



Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.



The Depot Operations Technical Specialist is responsible for supporting imaging, update testing and managing the hardware within the depot. This position troubleshoots issues and makes repairs on equipment in the depot. If off-site technical assistance is needed, the Technical Specialist is responsible for the dispatch and logistics coordination for off-site service. The Technical Specialist trains new hires as well as evaluates business needs and recommendations solutions.



Essential Functions:

• Support imaging, update testing, and manage physical and logical hardware inventory within the depot.


• Manage depot processes using ServiceNow and other depot tools.


• Load operating system on computers using standard deployment and build procedures.


• Prepare and ship hardware to correct addresses.


• Collaborate with technical staff, Asset Managers, and end users to expedite the laptop build process.


• Prepare returned hardware to be repurposed or retired.


• Troubleshoot issues and/or errors.


• Dispatching and managing the logistics of off-site support.


• Train new employees on repair and system-based tasks.


• Evaluate business needs and recommend solutions in accordance with standards.


• Evaluate and implement process improvements.


• Assist in inventories, parts ordering, and shipping handling duties to support the depot services.


• Maintain regular attendance.


• Other duties as assigned by management.

• Must have an Associate Degree in a related field or 3+ years of relevant technical work experience.


• Advanced working knowledge and experience related to inventory management and equipment repairs.


• Must be familiar with and knowledgeable in Microsoft Office.

• Good verbal and written communication skills.


• Demonstrates strong time management and organizational skills.


• Ability to multitask in a fast-paced work environment.


• Advanced technical, analytical, problem-solving skills.


• Advanced diagnostic and repair skills.


• Must have the ability to work independently and within a team.


• Demonstrates a commitment to good customer service.


• Must have a positive attitude and be willing to resolve problems professionally.


• Networking experience preferred.

• Must be able to lift and carry at least 45 lbs.


• Must be able to stand for long periods of time.


• Must be able to walk for long distances.


• Must be able to work at a computer for long periods of time.


• Must be able to work in a fast-paced environment.


• Manual dexterity to use keyboard to input information.

• Must pass pre-employment (post offer) background check and drug screen.


• Must maintain a valid driver's license.