Duration: Long Term Ongoing Project with NO end Date
Direct BANKING Client
Hybrid Role - 2 Days a week onsite in Pensacola, FL
US CITIZENS / GREEN CARD HOLDERS / EAD GREEN CARD HOLDERS ONLY
Basic Purpose:
To serve as trusted advisor to employees by responding to retirement requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process Benefit transactions.
Responsibilities: • Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to the Retirement offerings and systems including Benefit Connect, My HR Service retirement cases, and Retire Online (ROL) • Support retirement initiatives • Resolve or arrange for resolution of retirement operational/processing issues, inquiries, and complaints • Provide guidance to internal/external customers and stakeholders regarding SSC retirement processes and services • Process death claims for the retirement team • Ensure compliance with all HR related policies, practices, and procedures • Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures • Perform research for process improvements; provide information to senior staff and leadership as directed • Perform other duties as assigned
Qualifications and Education Requirements:
Associates degree in HR or related field, but experience and/or other training/certification may be substituted for the education.
Two years' experience in benefits administration.
Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function
Advanced understanding of retirement processes including calculations and payments.
Ability to work independently and in a team environment
Familiarity with various Human Resource issues, services, and systems
Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Advanced customer service focus
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective verbal and written communication skills
Desired Qualifications and Education Requirements: • Exposure to Oracle human capital management (HCM) systems • Extensive knowledge of employee benefits and applicable laws. • Excellent written and verbal communication skills. • Excellent organizational and time management skills. • Proficient with Microsoft Office Suite or similar software.
Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070