Director, Operations at Americold Logistics, LLC. in Chesapeake, Virginia

Job Description:

Primary Responsibility :

Responsible for managing GMs for multiple warehouses in a designated region or geography. Partner with the Business Development organization in order to maximize customer satisfaction while driving profitability and occupancy. Evaluate and achieve customer profitability and support the development and discussions on rate negotiations.

What You'll Do :

• Drive the implementation of the Americold Operating System
• Work closely with Regional Support team to drive Corporate Objectives in HR, Safety, FP&A, Procurement, Continuous Improvement, and all functional support team.
• Driving un-paralleled world class service and operational metrics
• Maintain visibility within the customer base and assist in serving as company's Operational Leader in customer dealings
• Establish clear operational tools that will insure transparency of performance through Scorecards, KPI's, Metrics, Order Profile, and other relevant customer performance management.
• Continuously promote and support diversity (e.g., in hiring, placement, task teams, special assignments or other decisions and plans)
• Solicit employee involvement in and support for important decisions and initiatives
• Provide and maintain a safe work environment and support a "Safety Awareness" culture. Ensure compliance with all safety and loss prevention policies; all in partnership with Risk Management
• Be familiar with and comply with applicable employment laws, as well as all other municipal, state and federal regulations

What Experience and Education You Need :

• College degree in business, logistics, management or equivalent preferred; equivalent combination of education and experience will be considered
• Seven to ten years in warehousing and/or logistics management experience
• Five years general supervisory/management experience

What Could Set You Apart :

• Ability to manage supervisors and employees
• Ability to work in fast-paced, deadline-oriented environment
• Ability to communicate effectively with variety of individuals
• Ability to pay close attention to detail
• Strong interpersonal skills and judgment in communicating with staff
• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
• Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
• Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict. Relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism.
• Possess Knowledge of Regulatory Agency Food Safety Guidelines and ability to communicate to facility team to ensure compliance with all Food Safety Guidelines
• Excellent written and oral communication skills.
• Proven ability to juggle multiple tasks simultaneously
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
• Ability to solve complex problems
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer :

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.