The Product Technical Support Specialist will provide help desk support for customers
Support Specialists also research and test 3rd party devices for compatibility with all Brands of products
Support customers and internal staff on connectivity devices and 3rd party devices
Research and test 3rd party devices for compatibility with products as needed
Handle customer and consumer calls and emails in a manner that creates a positive experience to build loyalty to the brands
Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance
Input all calls into call tracking software
Collect and relay software information, technical problems and suggestions for improvement
Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues
May perform miscellaneous tasks/projects as directed by manager