National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.
Job Title: Duty Manager SOC
Location: Orlando, FL
Department: Operations Control Center
Reports To: Manager of Operations
Summary: Coordinates between all departments, internal and external, to ensure the most efficient and cost-effective performance for the airline's operation and customer service satisfaction.
Essential Functions:
Participates in the company's Safety Management System (SMS) in accordance with the responsibilities detailed in the Safety Management System Manual.
Maintains coordination between all departments, internal and external, to ensure the most efficient and cost-effective performance for the airline operation and customer satisfaction, using the sequence of events as guidance.
Recording or ensuring all delays are accurately recorded in Aims.
When required, is the single point of contact for upper management for the operational status and outlook for all company operations with the most extreme focus on the next 24 hours of operation, with additional foresight for the next 72 hours.
In arriving at decisions relating to flight movements, originations, cancellations, or consolidations, the Duty Manager shall consider:
Safety of the Operation
Minimum of discomfort, delay and inconvenience for passengers, mail, or revenue cargo.
Downline impact on other flights, to include crew and equipment positioning.
Maintenance department requirements for aircraft routing or necessary inspections and check of the aircraft.
Minimum ferry mileage
Elimination of flight movements into extensive bad weather areas which might tie up aircraft or crews for a considerable time.
Coordinates with Ground Operations to ensure all necessary ground operations preparations are made.
Coordinates with Crew Scheduling on crew requirements, positions, and movements.
Coordinates with or advise the Director of SOC, Director of Operations and or Chief Pilot on all unusual circumstances.
Confirms (or in the absence of a Mission Planner, enter) the schedule in AIMS after assessing aircraft availability and ensuring all additions, corrections, changes, deletions, or cancellations are provided both verbally and electronically to crew scheduling, SOC Ground Operations and Mission Planning.
Prepares Briefing Slides for the 0900 Management Meeting.
Coordinates with the DOD/TACC on military missions, as necessary.
Leads the 1500 (Local MCO) briefing with the SOC Staff and Management.
Performs other duties as assigned.
Qualifications & Experience:
Must be legally authorized to work in the country in which the position is located.
Valid Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate is required.
Minimum of 3 years Dispatch, Flight Following, or related experience
Must have a working knowledge of all applicable regulatory requirements.
Must have previous experience or demonstrated ability in performing the duties and responsibilities defined within the Dispatcher position duties and responsibilities.
Must satisfactorily complete the training and testing/checking requirements defined in National Airlines' Dispatcher training program contained in the FOTM.
Must be able to read, write, and speak English fluently.
Regular attendance and/or punctuality is required.
Must have a positive attitude.
Must be an appropriate organizational fit for the National Airlines culture.
Must pass a background check which could include fingerprinting, a pre-employment drug test, and criminal history records check (CHRC).
Knowledge/Skills/Abilities/Physical Demands:
Strong attention to detail
Extended periods of time sitting at a workstation, using keyboard, mouse, multiple computer screens while communicating by telephone, email or in person
Ability to work nights, weekends and irregular hours required (Flexible schedules) to support the 24/07 Operations.
Ability to work under pressure in a fast-paced team environment while maintaining accuracy and efficiency.
Ability to interact, communicate and maintain relationships with diverse internal and external customers.
Effective written and verbal communication skills
Demonstrated proficiency in MS Office Applications (Excel, PowerPoint, and Word)
Able to work in a team environment.
The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.
National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.
National Airlines requires all team members to complete a record in National's Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly COVID-19 testing and reporting. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.