The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a proactive strategy of fraud detection; protecting both the bank and customer while providing shareholder value. In the endless pursuit of achieving excellence, we continually search for ways to improve. Team and individual accomplishments are celebrated in recognition of our contribution to the banks' success.
Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.
Essential Job Functions: § Review ATM, Debit and Credit Card transactions for potential fraud. § Verify transaction activity with client and take appropriate action. § When applicable, status card as appropriate, initiate the fraud claim and reissue process § Communicate dispute process and action taken to the client. § Document relevant information in Falcon, CardGuard, CE Desktop, DAG § Communicate trends to management § Information share and recommend new processes as necessary.
Education Background: High school diploma or equivalent.
Essential Skills/Knowledge: § Knowledge of laws and regulations § Strong written and verbal skills § Knowledge of bank systems: Falcon, CardGuard, HOGAN, DAG, CE Desktop § Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product. § Ability to identify fraudulent activity and patterns § Strong analytical skills § Ability to excel in a self-paced environment § Team building, interpersonal, and relationship building skills Preferred Experience: One-year bankcard experience in a customer service environment