Senior Manager-Customer Experience Strategy (Telecom/Wireless) at KPMG LLP
Posted in Consultant about 1 month ago.
Type: Full-Time
Location: Short Hills, New Jersey
Do you have a passion for solving complex business problems? KPMG’s Advisory Services Practice focuses on fundamental business issues — managing risk, increasing revenues, controlling costs — that organizations, across various industries, should address in order to help them flourish. We help companies to identify and manage risks inherent in business processes and technology systems that support business objectives, and provide them with the information needed to help them meet their strategic and financial goals. Services are specialized to help clients mitigate risks across an overall risk spectrum. We are currently seeking a Senior Manager – Customer Experience Strategy (Telecommunications) to join us in our New Jersey office focused on the Communications and Media industry
IT Strategy & Performance professionals are committed to helping our clients realize greater business value from their IT organization and investments. We assist clients with the evolving IT function as they look for it to contribute more directly to their business objectives.
Responsibilities:
• Develop and maintain/manage client relationships
• Lead/support business development activities including identification, proposal development, other pursuit activities, etc. at clients
• Work with the appropriate KPMG resources from other service lines/industries
• Manage and/or support delivery of Advisory services to clients, primarily with services related to strategy and customer experience for the communications and media industries
• Develop and deliver Advisory solutions for the communications industry and other related industries
• Manage engagements according to KPMG’s financial/cost management policies
• Manage and mentor Advisory staff and adhere to professional practice requirements
Qualifications:
• Seven years of experience with strategy and customer experience for the communications and media industries
• Knowledge of communications industry trends, issues and challenges
• Technical and functional/business communications industry skills
• Experience with business development, solution development, project/program management and project delivery
• Communications or media industry experience
• Bachelor’s degree in Business or Accounting from an accredited college/university
KPMG offers and supports flexible work arrangements as well as part-time schedules. We also offer a comprehensive compensation and benefits package.
Interested? We strongly encourage you to apply online at www.kpmgcareers.com and search for requisition 20703.
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