Network Tech 1, XOC (SDO Jacksonville, FL) at Comcast
Posted in Engineering about 1 month ago.
Type: Full time
Location: Jacksopnville, Florida
Summary
Responsible for providing basic level of analysis and problem-solving skills to resolve complex issues throughout the entire Company network under supervision
and guidance of senior technicians and management. Provides 7-days-a-week, 24-hours-a-day, 365-days-a-year operational support for all assigned areas.
Possesses full ownership of CMTS; responds to escalations and resolves issues that arise from hardware and software failures on the Company network.
Required Skills:
Core Responsibilities
Organizes and performs all scheduled maintenance activities.
Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.
- Provides surveillance for the network from the hub to the backbone.
- Monitors VOD run stats. Re-grooms existing channels.
- Uses all available tools to monitor and isolate outages across all product lines.
- Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P's for break/fix.
- Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
- Provides remote assistance of hardware replacements.
- Acts as the escalation point for advanced services.
Field of Study
Certifications
Years Experience Generally requires 0-2 years related experience
Job Titles Network Technician 1, XOC
- Other duties and responsibilities as assigned.
Physical Job Requirements:
Sitting
Signup for an account or login to get information on applying for a job.
