Prior experience in the service industry (working with customers)
Highschool diploma/GED
Strong communication and interpersonal skills
Desire for long term opportunity & to grow in the company
Plusses
Prior call center experience
Bachelor's degree
Day to Day
A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, customer service, and filing claims.
This person builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients' business. They will ensure compliance regulations are met and maintain comprehensive knowledge to fully service clients. They are required to meet or exceed established performance objectives. They work with some supervision and are expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.