Akkodis is seeking to fill an onsite Service Desk Analyst job in Norfolk, Virginia. The successful candidate will answer the Service Desk line in a courteous, friendly, and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers company mobile in accordance with IT standards.
Key Responsibilities for this Service Desk Analyst job will:
Addresses, documents, and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application.
Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application.
Submit a Service Desk report to Supervisors at the end of each week.
Escalates Incidents in a proper manner, including Critical Incident Management
Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise (Subject Matter Expert)
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.
QUALIFICATIONS:
Associate's Degree in IT or related field required.
Work experience with Active Directory Users and Computers in an Enterprise environment, and a good understanding of Network structure
Experience working with remote domain users and Virtual Private Networking is equally important.
The applicant must have past experience working and troubleshooting Microsoft Outlook 365 and Microsoft Windows 10
You should possess effective communication, time-management, and interpersonal skills.
Experience troubleshooting and replacing PC hardware in a large office or enterprise environment.
If you are interested in this job or other job opportunities available through Modis, please apply online with professional references at www.akkodisgroup.com or e-mail marie.badger@akkodisgroup.com or call 919-674-2117 today. Referrals are greatly appreciated.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings could include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.