The VP of Risk and Control Officer is a detail-oriented risk professional with a risk management background, who stays abreast of developments within their own field and contributes team and organizational goals. The primary purpose of this role is the development and execution of Quality Assurance and the Quality Control program within the organization.
Responsibilities:
Key Tasks
Partner with the Internal and/or External Audit team regarding mortgage function (pull files; deliver files; research issues; manage action plans).
Complete tasks within the mortgage group: timeliness of loan appraisals, annual HDMA filings.
administrator for core mortgage systems (Blend and Meridian link). Troubleshoot issues and manage permissions and access.
Establish sustainable controls and monitoring methodologies to ensure process quality and effectiveness of controls.
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Ensures timely execution of QA activities including control execution, case management, and results reporting
Collaborate and advise on the development of new product and service offerings, systems, and vendors assessing their overall risk and impact to the execution of the operations supervisory model.
Regulatory Compliance
Oversees the key mortgage platform vendors (adherence to the contract)
Extensive interaction with regulatory agencies and proven ability to manage regulatory relationships.
Monitor Key Risk Indicators and report on negative/adverse trends in Business Line.
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting.
Interfacing with regulators and effectively assessing control structure to identify potential areas of weakness or opportunity.
Culture Management
Customer Satisfaction Surveys: company will send survey with all members with loans.Level of service questions.Identify process/people issues.The team will manage and analyze survey results. Cascade to operational units.
Acting as a servant-minded leader to identify, lead, train, mentor and develop team
Collaborate with first- and second-line teams, as well as Operations & Technology (O&T), to investigate and resolve control issues.
Ensure awareness in the Business Line of risk frameworks, policies and standards.
Educate and provide guidance to business leaders and process owners on required Operational Risk Management policy adherence and contributing to the end-to-end development of controls to mitigate risks.
Competencies/Skills
Passionate about economic opportunities and has a balance of persistence and patience to contribute to mission driven goals and to guide innovation
Bachelor's degree preferred or equivalent 10+ years of leadership work experience.
10+ years of experience in compliance or risk management within financial services.
Demonstrated experience executing risk projects across multiple business lines offering a wide variety of financial services products and services.
Demonstrated ability to forge solid relationships with senior management interdepartmentally and cross-functionally.
Expert in data analytics, manipulation, aggregation, integration, and reporting (e.g., can identify anomalies within large sets of data)
Up to 25% travel may be needed.
Preferred:
Internal or external audit experience.
MBA, CIA, CPA, or other risk management designation.
Expert in data analytics; excel, access, tableau etc.
Work Environment
Employee spends much of the time in the office environment, generally accessible to internal colleagues and external customers
Employee spends time traveling to remote locations
Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the