Sr. Manager, Escalation Support (Remote) at CrowdStrike, Inc. in Topeka, Vermont
Posted in Other 17 days ago.
Job Description:
CrowdStrike, Inc.Full time
R18608
About the Role:
The ideal Support Escalation Senior Manager is passionate about technology and customers. You will provide your technical expertise and leadership to enable our skilled technical Escalation Engineering team to perform their role. You will have a customer-first mentality, the desire and initiative to own and enjoy working in a fast paced, high growth, learning environment
What You'll Do:
Willing to work as a part of a high caliber small team and make a difference.
Be the voice of our customers.
Perform as an escalation point within the Support Team.
Manage our key relationship with Development Engineering teams.
Provide updates to Leadership and field teams on critical escalations.
Work on proactive initiatives to take what we learn and drive improvements.
Support our engineers on customer calls when dealing with critical customer issues.
Ensure we develop and provide growth for our Escalation Engineers.
Make decisions quickly, often with limited information, based on a solid understanding of security principles and best practices.
Uphold good cultural practices.
Always use good judgment.
What You'll Need:
At least 4 years of total experience working as a Manager in Technical Support supporting Enterprise customers, including a role leading a Support Escalation Engineering team.
A technical history of working as a Support Engineer, preferable including in an escalation role and supporting Enterprise customers.
Knowledge of enterprise web technologies, security and SaaS environments.
Leadership and management skills supporting globally distributed teams.
Project management experience, preferably on worldwide initiatives.
Customer-service oriented with a problem-solving attitude.
Excellent written and verbal communications skills.
Bachelor’s Degree or equivalent.
#LI-Remote
#LI-RL1
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
PI240976971
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