Asset Management & ServiceNow Analyst II at Dean Foods in Kansas City, Kansas

Job Description:

Job Title



Asset Management & ServiceNow Analyst IILocation



Kansas City, KansasDescription



This role is responsible for procurement, deployment, and offboarding of network/server devices and services, tracking asset locations and assignments, and engaging with telecom/internet carrier vendors and VAR’s. Operate as point of contact for locations regarding billing and circuit maintenance.



Job Duties and Responsibilities:

• Procurenetworkdevices and accessories through vendors


• Leverage purchasing agreements, carrier incentives, promotions, volume purchasing, and other methods to secure the best pricing for purchases


• Deploy and track all outgoing shipments


• Receive and immediately process all incoming shipments


• Collect, decommission, and dispose of all retiredIT network/serverdevices, leveraging recycling agreements and opportunities to maximize return on recycled devices


• Lead efforts to merge accounts and transfer assets for acquisitions and mergers


• Operate as point of contact for remote offices and locations regardingnetworkbilling, asset assignment, andcircuitmanagement


• Collaborate withAccounting to resolve intercompany chargeback issues


• Create and maintain documentation related to procurement, asset information maintenance, offboarding, and decommission ofvarious IT assets


• The requirements herein are intended to describe the general nature and level of work performed by employee,but is not a complete list of responsibilities, duties,and skills required.Other duties may be assigned as required

Requirements




Minimum Requirements:




Education and Experience

• Associatesdegree in a related technical field or a related professional experience


• 3or moreyears of experience in procurement/purchasing in a large enterprise/corporate environment preferred


• 3or moreyears of direct experience supporting accounts, expenses, invoices, etc. in a large enterprise/corporate environment preferred


• 2or moreyears of system administration, creating/moving/deleting accounts, distribution lists and account audits preferred


• 3or moreyears of experience in creating and compiling reports for financial, inventory, and licensing BI reports preferred


• Experience working in ServiceNow or comparable CRM/ticketing system


• Experience with supporting remote users


• Experience in direct customer service


• Experience working in a ticketing system or CRM


• Certification and/or License –N/A

Knowledge, Skills and Abilities

• Able to demonstrate superior customer service skills


• Able to demonstrate superior organization and task management skills


• Able to demonstrate analytical skills and the ability to identify relevant information from large sets of data


• Able to demonstrate basic financial cost saving skills


• Able to communicate and translate technical topics into easy-to-understand concepts


• Able to communicate clearly and effectively, both verbally and in writing


• Able to clearly document technical processes


• Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution


• Knowledge of MDM compliance policies


• Knowledge of Apple products,including iPhone,iPadand Mac Computers


• Knowledge of Android devices,including phones and tablets


• Must be able to read, write and speak English

An Equal Opportunity Employer

Pay Range



$60,000 - $65,000/year Apply Now