Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC's computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions with other members of the IT department. The IT Technician will also contribute to problem resolution by providing support to end users that work both locally and remotely. This position is based in the Washington D.C. office.
Responsibilities
Provide help desk support for the staff, manage and support client-side hardware which includes troubleshooting and resolving a variety of problems
Serve as the first-tier level of support for all computing or network problems encountered by the staff
Assist in monitoring and reporting the state of the network and computing equipment
Setup and support internal and external videoconferencing
Administer user accounts and access rights in Active Directory and cloud services
Setup and deploy new desktop systems as needed
Diagnose and maintain local systems inventory, system deployments, replacements, and rollouts
Assist with preparing and maintaining systems documentation
Maintain NRDC's policies and standards
Train users on system usage, procedures and protocols
Qualifications
BS Degree in a related field with 1 years of experience or 3+ years of desktop support experience
1-2 years of networking experience
Commitment to NRDC's mission and values.
Excellent verbal and written communication skills
Customer-service oriented with excellent problem-solving abilities
Ability to function independently as well as work with a team in a collaborative environment
Thorough knowledge of configuring, monitoring, and maintaining operating systems, applications and network devices
Excellent troubleshooting skills with ability to prioritize priority level of technical issues
Experienced in patching and securing computers from malware, spyware, and viruses