This role needs to be an IT resource who can work autonomously and be a true thought leader. The Technical Analyst will support Windows / Mac OS, and O365 related apps, as well as "End-user computing" tools and infrastructure products. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.
Position Responsibilities:
Provide MS Office 365 day-to-day administration and second-level support (this includes Exchange Online/Sharepoint/Onedrive/Teams/Intune).
Provide advanced support for Desktop & Helpdesk escalations.
Provide back up support for Windows 7, 10, 11 image creation, virtual machine builing, and software application support.
Desktop software deployment using EPM/ISM tools.
Integration support between EPM and ISM tools
Support for providing temporary and permanent admin services to the user for their desktop/laptop.
Support for the Systems Management Services & tools.
Overall management of the EPM tool.
Required Technical Skills:
Knowledge of client operating systems (Windows, MACOS, iOS, Android).
Knowledge of Office 365 and Microsoft Azure.
Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
Certifications in Dell highly preferred.
Experience creating Windows images, building machines, etc.
Knowledge of application installations and interoperability.
Knowledge of complex computing environment and infrastructure.
Experience with certification and testing methodologies.
Experience with batch files, PowerShell, application scripting, queries, and report generation.
Experience with IT device security.
Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
Knowledge of networking and client server fundamentals.
Experience entering, tracking, and resolving service calls with proper documentation.