4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise setting
Strong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshooting
Experience with a ticketing system (ServiceNOW)
Patient team player with ability to deliver great end user service in person
Bachelor's degree (or Associate's with 4+ years, or High School with 8+ years)
Day-to-Day:
A large university client is looking for a Deskside Support Technician for School of Medicine Technical Support Services to sit 5 days a week onsite in New Haven, CT. This person will provide basic level 1 and level 2 support as a part of the rapid response team. On a day-to-day basis, this Technician will spend their time traveling to various locations within the School of Medicine campus to provide in-person deskside support, which will include resetting monitors, re-cabling desktop setups, printer troubleshooting, among other basic level troubleshooting tasks. This technician will be working within a new appointment setting system that is currently being rolled out will keep to the automatically generated schedule of incidents and tasks to troubleshoot.