This is the team that builds and images laptops for internal employees and contractors.
This is a fully onsite role in Scottsdale, Arizona.
Candidates must be detail-oriented and have a good background with the required tech.
Job Profile Summary
To provide intermediate technical evaluation, consultation, and support of global desktop computing.
Job Description
Duties and Responsibilities
Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
Manages the Back Office queue in ServiceNow
Image and deploy machines to end users
Follows asset management standards
Conducts monthly asset management audits
Tracks down missing equipment
Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
Generates standard and ad hoc reports, and conducts trend analysis.
Monitors and provides data required for monthly metrics and department dashboard.
Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
Complies with Information Security policies and procedures.