5 to 8 years of experience in production support or software development, preferably in fintech industry.
Experience in analyzing and solving problems.
Strong SQL knowledge and query writing.
Skills in:
ITRS, ServiceNow
GMI, AS/400 and System 36/RPGLE
Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Desired Skills & Experience
Experience in ITIL.
Experience in a service-based environment.
Skills in:
Python, Perl, and or Scripting skills
What You Will Be Doing
Provide technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems.
Configure and maintain the GMI system, including testing and implementing system changes and updates.
Collaborate with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support.
Monitor system performance and identify opportunities for improvement or optimization.
Develop and maintain system documentation, including procedures and user guides.
Participate in system testing, validation, and implementation projects.
Provide training and support to GMI users, including new employee onboarding and ongoing training and development.
Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
Work with the Development and Release teams to ensure robust software implementations.
Create innovative solutions and proactive approaches to optimizing processes.
Effectively communicate issues and status updates with business users, second level support, and development teams.