Program Lead (Global Delivery Simplification), Managing Director at State Street in Boston, Massachusetts

Job Description:

Who we are looking for

The Global Delivery (GD) division encompasses all operational functions across the globe that deliver our core asset servicing products and services.

GD Simplification is a multi-year program to transform our operational processes, technology platform and control environment.

The program involves close collaboration with Global Technology Services (GTS) to design, implement and test new technology and process across Global Delivery that include major service areas transaction processing, custody, fund accounting & administration, transfer agency and alternative investment processing as well as horizontal disciplines such as reporting, event-driven workflow and data management.

Who we are looking for

A GD Simplification Program Lead monitors the program's progress and impact including integration of the new processes, technology and controls into our work environment.

This role will report to the Head of GD Simplification

What you will be responsible for

• Program Management
  
  
  
  • In conjunction with the Transformation team, establish a program structure to enable deep engagement with business owners, partnership with GTS and ability to make rapid progress across Global Delivery
  
  
  • Develop an effective governance structure that will engage key stakeholders and keep the program on track
  
  
  • Develop the portfolio of tools, techniques and best practices that the work stream teams will apply to their work
  
  
  • Serve as an escalation point for issues that to be resolved with key stakeholders
  
  
  • Ensure strong connectivity across GD business areas, the GD business risk & controls organization and GTS
  
  
  • Identify where deeper operational or technical expertise is needed to reach an effective solution and work with the Head of Global Delivery to bring the right resources into program
  
  
  
  

• Impact tracking and reporting
  
  
  
  • Define the operational, financial and risk metrics required to track program impact
  
  
  • Evolve the processes and data feeds report on these metrics reliably
  
  
  • Prepare presentations for GD, the Management Committee and the Board to report on program impact
  
  
  
  

• Rollout and implementation
  
  
  
  • Work with business and IT leaders to develop deployment schedules and determine the program support required to execute successful testing and deployment programs
  
  
  • Adapt the governance structure as appropriate when programs move from design to implementation and deployment
  
  
  
  

These skills will help you succeed in this role

• Experience in financial services operations / back-office processing


• Experience on large scale operations transformation initiatives

• 10+ years of experience in operations roles


• Operations Experience program managing large scale global and complex initiatives and implementations


• Ability to effectively partner with Ops leads, technology partners, senior management and business counterparts Strategic thinker and visionary who can also roll up sleeves to ensure proper execution


• Project management and business analysis skills


• Excellent interpersonal skills with the ability to build the trust and respect of senior executives


• Highly motivated candidate with exceptional communication and organizational skills


• Proficiency with MS Excel, PowerPoint, and Word


• Strong writing and presentation skills with acute attention to detail

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$170,000 - $267,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.