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Instant Services Agent- InterContinental San Francisco at IHG

Posted in Entertainment/Gaming/Casino 3 months ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Francisco, California

Job Description:

Do you see yourself as a Instant Services Agent/PBX Operator?  
 
What's your passion?  Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 

JOB OVERVIEW:

Answer incoming phone calls primarily from external
callers in a timely and professional manner that reflects highly on the hotel
and brand.

 

DUTIES AND RESPONSIBILITIES:

  • Answer
    calls within prescribed time frame, respond to caller in a professional
    manner and according to established scripts and standards, and promptly
    route call to its destination. 

  • Provide
    callers with local directions and general information in a courteous and
    accurate manner.

  • Act
    as central communications point during emergency/crisis situations.  Follow emergency, safety and security
    procedures including calling local fire, police, poison control, etc. for
    assistance.

  • Respond
    to in-house guest concerns or complaints in a timely manner.  Make appropriate service recovery
    gestures according to established guidelines.
  • Notify
    management of any malfunctioning telephone equipment or accessories.

  • May
    operate in-house paging system as well as serve as base communications
    with security and maintenance departments.

  • Promote
    team work and quality service through daily communications and
    coordination with other departments. 
    Be aware and prepare for all in-house group meetings and VIP
    arrivals.

  • May
    provide wake-up calls to guests rooms if this is not an automated phone
    system function.

  • Perform
    other duties as assigned such as recording incoming packages, mail, or
    faxes and promptly notify guests.


 


By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available as a PBX Operator. This role has the responsibility for answering incoming phone calls in a timely and professional manner that reflects highly on the hotel and brand and may include other responsibilities such as recording incoming packages, mail, or faxes and promptly notifying guests.



 

Qualifications and Requirements:

Basic reading and writing plus six months
experience as a phone/switchboard operator. 
Must speak fluent English.  Other
languages preferred.

 

This job requires ability to perform the following:

  • Speak,
    listen, and use a keyboard to type or route messages, usually done while
    sitting down.

Other:

  • Communication skills are utilized a
    significant amount of time when interacting with guests and callers;

  • Reading and writing abilities are utilized
    often when completing departmental records/logs and taking messages for
    guests or hotel staff.

  • May be required to work nights, weekends,
    and/or holidays.

Qualifications include basic reading and writing plus six months experience as a phone/switchboard operator.   You must speak fluent English.  May be required to work nights, weekends, and/or holidays.
 
In return, we'll give you a competitive financial and benefits package which may includes healthcare support, dental, vision, disability and life insurance along with a  401(k) plan.  Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people.  Most importantly, we'll give you the room to be yourself.
  
So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.
 
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.




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