Security Officer at Starwood Hotels and Resorts Worldwide Inc
Posted in Police/Fire/Emergency 30+ days ago.
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Location: Phoenix, Arizona
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information.
The Sheraton Grand Phoenix stands as a cultural oasis at the heart of the city, redefining the concept of an urban hotel. The largest hotel in Arizona with 1000 luxurious guest rooms and over 100,000 square feet of indoor and outdoor meeting space, the Sheraton Grand Phoenix is conveniently located minutes from the Phoenix Sky Harbor airport. Rising an extraordinary 31 floors and sitting adjacent to the Phoenix Convention Center, Sheraton Grand Phoenix is just steps away from over 40 restaurants as well as local boutiques, theaters and museums. Dining at the Sheraton Grand Phoenix focuses on our local resources. District American Kitchen & Wine Bar, open for breakfast, lunch and dinner, serves up two distinct personalities: by day, it is a bright and cheerful, art-filled space; while by night its energetic and seductive vibe draws in not only the hotel's overnight guests, but also those passing by on the streets of downtown Phoenix. District features a wide array of American wines, spirits, and local brews to cater to those who appreciate a break from the status quo. Our Link Café offers freshly brewed Starbucks coffee and freshly-made bites and baked goods. Available 24 hours a day, our In-Room Dining option is great for a relaxing, private dining experience in the comfort of our Guests' own rooms. Located in the main lobby, The Park Lounge dishes up American fare and delivers a cozy spot to enjoy a glass of wine or tasty cocktail in the afternoon or evening. Breeze Bar, located poolside on the 4th floor, is the perfect outdoor space to enjoy a casual lunch while taking in the view of downtown Phoenix.
POSITION PURPOSE Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 60% Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports. 25% Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. 15% Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: • Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must possess basic computational ability. • Must possess basic computer skills. • Knowledge of hotel policy and fire-safety procedures. • Ability to operate hand held two-way radio and knowledge of ten codes.
Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to stand and exert well-paced mobility for up to 4 hours in length. • Must be able to lift up to 15 lbs. on a regular and continuing basis. • Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency. • Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education preferred. Experience Minimum of one year security related background required. Licenses or Certificates Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.