Custodian Operations Analyst at Institutional Shareholder Services

Posted in Other 8 days ago.

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Location: Rockville, Maryland

Job Description:

Institutional Shareholder Services

Job ID 2017-1257
Job Locations US - OK - Norman

Category Customer Service/Support

Overview

The Custodian Operations team is responsible for ensuring all proxies that our clients are entitled to vote are received, and that our account environment is functioning properly. Custodian Operations builds and maintains relationships with our clients custodian banks to best support our clients' changing needs. Custodian Operations processes all account set ups, account confirmations, missing ballot requests, receipt and resolution of unknown ballots, and custodian aggregation requests on behalf of our voting clients.

Responsibilities

  • Monitor the processes by which information and data are added to or exported from production systems through electronic data feeds and other media.
  • Maintain data to ensure quality of mission critical information using both proprietary applications and commonly used business software applications.
  • Monitor key performance indicators to ensure the integrity of assigned data management areas.
  • Work with account managers and client on boarding to ensure that required client data is received in a timely and high quality manner.
  • Ensure comprehensive audit trails are in place for data that is received from or sent to production systems.
  • Monitor quality control metrics to identify potential data issues and taking ownership of resolution for all issues that are identified.
  • Support development of training documentation and systems to support growing team



In addition to the above operations responsibilities, the following activities are representative of the different functions for the team:



Operations Analyst – Custodian Operations
  • Procure and process custodian account information to meet desired turn-around goals
  • Develop and refine relationship with Custodian banks
  • Single POC for all assigned custodian specific inquiries
  • Responsible for operations specific Key Performance Indicators
  • Timely resolution of workflow related processes and internal questions
  • Perform Quality Assurance activities to ensure proper execution of assigned tasks
  • Coordinate with account managers to resolve issue identified during Master Account List review cycles
  • Additional duties as assigned by manager


Qualifications

  • Bachelor's degree
  • Excellent oral and written communications
  • Excellent organizational and administrative skills
  • Team player and an excellent relationship builder
  • Demonstrated analytical skills with strong attention to detail
  • Innovative, motivated, client-oriented and commercially-aware thinker
  • Absolute personal and business integrity



ISS is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.



ISS Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, protected veterans or individuals with disabilities, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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