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Akan Interpreters at Language Line LLC

Posted in Other 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: New York, New York

Job Description:


Job Title:                     Akan Telephone Interpreter (Advanced Level)
Hours (Pacific time): Weekdays 0500-1500.
I. Summary of Position:
The Akan Telephone Interpreter is responsible for handling calls on demand, rarely by appointment, and renders meaning of conversations in the consecutive mode of interpretation between speakers of Akan and English. She/he processes information quickly and concisely, recognizes sensitive cultural differences and is professional and courteous at all times. The Akan interpreter will use appropriate industry terminology and understands common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in the following fields: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business. 
A work-from-home Akan Telephone Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.  Note pads and writing utensils, glossaries or dictionaries are useful tools.  The Akan interpreter must have a dedicated  telephone line and head-set/telephone equipment.
II. Major Responsibilities & Principal Accountabilities:

  • Renders correct concepts and meanings between Akan and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages

  • Provides strict renditions of the messages including every detail of the conversation, and must be prepared for challenging calls at any time

  • Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions

  • Follows instructions of clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker person w/o client's permission

  • Understands protocol and terminology in the following industries: Medical, Insurance, Finance, Court and Law

  • Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations

  • Remains punctual and available during scheduled work hours

  • Ensures access to the Internet for work related electronic communication



This is not a translation position (the written word) but translators and other skilled linguists who are fluent in Akan and English are encouraged to apply.  Telephone interpreters translate verbally over the phone.

  • Native or Near Native Fluency in Akan and English

  • Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both  Akan and English

  • Excellent listening, retention and note taking skills to maintain a high level of accuracy

  • Knowledge of industry-specific terminology; on-going study of glossaries and training materials including scripts provided by our clients

  • Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times

  • Ability to follow client's instructions closely

  • Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client

  • Completion of High school education

  • Education in languages/translation/interpretation or related fields preferred, but not required

Opportunity Employer
All qualified applicants will receive consideration for employment and will not
be discriminated against based on race. color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status, disability,
age, pregnancy, genetic information or any other consideration prohibited by
law or contract.


VEVRAA Federal Contractor requesting
appropriate employment service delivery systems, such as state workforce
agencies and local employment delivery systems, to provide priority referrals
of protected veterans.