Sr Customer Service Assistant at Honeywell

Posted in Other 30+ days ago.

Location: Golden Valley, Minnesota

Job Description:
Sr Customer Service Assistant
Improve business and family comfort, protection and productivity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Help Honeywell be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs
Be part of the team that is solving complex problems for the customer
25 Process returns 25 Customer support 25 Forecasting 25 Adminstrative support
YOU MUST HAVE
  • High School Diploma
  • Must be fluent in English and French

WE VALUE
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction
Nonexempt Driving a Greener Future INCLUDES
  • 1st Shift
  • Continued Professional Development
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD11696
  • Category: Customer/Product Support
  • Location: Golden Valley, MN USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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