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VP SMB Transformation at Salesforce.com

Posted in Other 26 days ago.

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Type: Full Time
Location: Palo Alto, California

Job Description:

Post Date:
10/27/2017

VP SMB TRANSFORMATION

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

SUMMARY:
The VP SMB Transformation will be part of the Commercial SMB AMER Senior Leadership Team. This leader will play an instrumental role in setting and executing the SMB Sales go-to-market strategy including redefining our customer acquisition strategy with our marketing and sales teams as well as working with our product teams to ensure we deliver on SMB customer success.

PRIMARY RESPONSIBILITIES:
This leader will work cross functionally across the organization on all aspects of our SMB strategy with the ultimate outcome of continuing our growth and delivering on customers success. The SMB market represents the fast-growing segment of the CRM Market and we want to transform our engagement with SMBs from initial engagement through renewal.

* Trusted Customer Success

* Growth Acceleration

* Innovation

* Set and execute an aggressive customer acquisition strategy to generate annual growth in revenue and bookings for SMB Business

* Develop new customer acquisition strategies including social selling, content syndication, partnerships, SEM/SEO, etc.

* Help define a new trial experience for prospects and "in-app" cross sell experiences for customers.

* Manage a disciplined process of accountability, setting appropriate metrics for new business growth, pipeline by source, lead conversation rates, close rates and overall funnel management

* Align and coordinate across functions (Sales, Product, Customer Success, Finance, Legal, etc) to deliver industry leading success for our customers.

* Drive long term employee success, with an eye towards developing the next generation of sales leadership and talent

PROFESSIONAL EXPERIENCE/SKILLS REQUIRED:

* Experience supporting and selling cloud based business applications

* Experience with high volume, high velocity SMB sales organizations with modern ways of attracting and acquiring companies

* Extensive senior sales leadership experience building, leading and inspiring cross functional teams.

* High intellectual horsepower, high-energy, visionary executive with proven track record of defining and delivering new initiatives

* Excellent operational/analytical skills - reporting, forecasting, data analysis skills; operations management experience

* Relentless operational discipline and execution

* Must have a deep network of senior executive level referenceable customers

* Must be flexible and able to excel in a large, matrixed, fast-paced, fluid environment

* Excellent executive presence, communication and presentation skills

* Undergraduate degree or equivalent experience

Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.

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