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Geek Squad Double Agent, Appliance - Staten Island at Best Buy

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Westbury, New York





Job Description:

Our Appliance Install and Repair Tech is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices-with a primary focus on appliances.

Key accountabilities:


  • Leads on two person jobs and complex projects as well as performs work alone.


  • Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.


  • Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.


  • Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.


Basic Qualifications:


  • 1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.


  • 2 years customer service


  • State/Local Licensing as required


  • 21+ years of age


  • Clean driving record


  • Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation


Preferred Qualifications:

  • Customer Service Experience, including complex issue resolution.